Last updated: September 2, 2026
Before payment
A website inquiry, service shortlist, quote request, or email does not create a charge. CyberGuardZoid will confirm the material service scope, price, applicable tax, payment method, any service-specific cancellation terms, and the hourly rate or milestone allocation used for partial cancellation before requesting payment.
Review the quote carefully and ask questions before approving it. Do not pay a request that does not match an official CyberGuardZoid quote or that asks you to disclose a password, one-time code, or full card information by ordinary email.
CyberGuardZoid does not currently impose an automatically renewing or recurring charge through this website. Any future ongoing service must disclose the amount, billing interval, renewal terms, and cancellation method before you consent.
Cancellation before work begins
You may cancel a service before CyberGuardZoid begins the agreed work. Amounts paid directly to CyberGuardZoid for that unstarted service will be refunded, except for a clearly disclosed non-refundable third-party purchase that you specifically authorized and that cannot be canceled with the vendor.
Cancellation after work begins
If you cancel after work begins, CyberGuardZoid may retain the amount for work already performed using the hourly rate or milestone allocation disclosed in the approved quote, plus authorized non-refundable costs. Any remaining prepaid amount for work not performed will be refunded. The cancellation calculation will be itemized when processed.
Completed services and service concerns
Fees for a completed and delivered service are generally non-refundable merely because a later issue occurs, a new threat appears, a third-party product changes, or the customer decides not to use the result. Cybersecurity services do not include a promise of permanent or perfect protection.
If you believe the agreed core service was not delivered or was materially different from the approved description, contact us promptly. We will review the records and may offer correction, re-performance, a partial refund, or a full refund when appropriate or required by law.
Third-party products and subscriptions
Software licenses, subscriptions, hardware, vendor fees, and other third-party purchases are governed by the third party's refund and cancellation rules. CyberGuardZoid cannot promise a refund that a vendor does not provide. When CyberGuardZoid is the merchant of record for a bundled item, the applicable quote will identify the treatment of that item.
Duplicate, incorrect, or unauthorized charges
Report a suspected duplicate, incorrect, or unauthorized CyberGuardZoid charge promptly at info@CyberGuardZoid.com or +1 (855) 657-5986. Include the date, amount, invoice or reference number, and a description, but do not email full card details or passwords. We will investigate and correct verified billing errors.
How to request a refund
Send a request to info@CyberGuardZoid.com with the subject "Refund Request" or contact us at +1 (855) 657-5986. Include your name, invoice or quote reference, service date, amount, reason for the request, and preferred contact information. Submit the request within 30 calendar days of the applicable charge. Requests outside that period will still be reviewed when a written agreement or applicable law provides a longer right.
We may ask for reasonable information to verify the purchaser and transaction. Never send a password, one-time code, or full payment-card number.
Review and processing time
We will acknowledge a complete refund request within five business days. If approved, CyberGuardZoid will initiate the refund to the original payment method within ten business days, although banks, card networks, and payment providers may take additional time to post it. We will explain a full or partial denial and any available next step.
Chargebacks and mandatory rights
Contacting us first often allows a billing concern to be resolved faster, but this policy does not limit your right to contact your payment provider or exercise rights under applicable law. Nothing in this policy excludes a refund, cancellation right, warranty, or remedy that cannot lawfully be excluded.
Contact
Refund and cancellation questions may be sent to info@CyberGuardZoid.com, made by phone at +1 (855) 657-5986, or mailed to 3806 Central Plaza, 18 Harbour Road, Wan Chai, Hong Kong.
